Frequently asked questions

After validating your order on our store, you will automatically receive a confirmation email followed by a second email including a tracking email. You can also track the progress of your parcel directly on your customer area in the "my orders" section.

Yes, all our products are guaranteed. However, insofar as they are customized to your image, they cannot be exchanged or refunded.

It couldn't be easier! Go directly to our online store and choose your item(s), customize them as you like, we'll take care of the rest!

Yes, we make a point of securing our platforms to ensure total confidentiality of your data.

If you lose your password, go to the authentication page and click on "forgot password". All you have to do is follow the instructions you'll receive in your recovery e-mail (the e-mail used to create your account).

Yes, you can reach us at +41 21 312 4855 or by filling out our form in the "contact" section.

We accept credit card payments directly online or by bank transfer.

We are currently working with LaPoste Switzerland or truck delivery for large quantities.

Delivery times may vary depending on quantity and product customization. For a product in stock, please allow 5-10 days for delivery. In the case of customization, lead times may be extended by 10-15 days.

Effectively, we deliver worldwide. For delivery outside Switzerland, please contact us directly.

Our products come from Switzerland, North America, Europe, Southeast Asia and China. The majority of our products are stocked in Europe to guarantee short lead times. They are then customized in Europe or Switzerland directly by our workshops before being delivered.

We work exclusively with companies. Therefore, you cannot place an order on our website 🙁

It's a great way to get the word out about your brand. Today, it's imperative for a company to prospect in order to increase its number of customers. Promotional items and merchandising products are an effective way to build customer loyalty or acquire new ones, with a very good return on investment.

Printing techniques are diverse, depending on the substrate or print desired: laser engraving, screen printing, digital marking, pad printing, doming, digital labeling, embossing, ... Generally several colors are available.